Returns information

We accept change of mind returns within 30 days of purchase. Provided the products are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us.

Please send your products to our address:

Nourished Life Returns
102 Old Pittwater Road
Brookvale 2100
NSW

Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition.

Please note the cost of shipping back an unwanted product isn't refundable by Nourished Life Australia. We recommend sending your product back with a tracked
service, as we're not able to provide support should items go missing before they reach us.

Unfortunately, not. Due to health restrictions, change of-mind-returns are not available for underwear, period underwear, menstrual cups, reusable sanitary pads, feminine hygiene products, sexual wellness products, razors, razor blades, facemasks, or chocolate. We also cannot provide change-of-mind returns on gift cards. 

Once your return has been processed, we will send you an update via email to let you know. Your return will generally be processed within 10 business days of its arrival back here. Please allow an additional week for your refund to appear in your bank account.

Yes, we will process your return within 10 days of receiving it and update you by email. Please allow an additional week for your refund to appear in your bank account.

We're sorry to hear you've received a faulty item or one that was damaged on its way to you.

No need to send it back, simply Contact Us and the Flora & Fauna team will sort everything out for you.

If your product is faulty, we would appreciate if you could also let us know your product's batch and/or expiry date.

For a damaged product - please attach a photo to your contact from when possible.

Chocolate products are packaged in our standard eco-friendly packaging, which doesn’t provide cooling.

Please be mindful when you order; if the weather is hot at your delivery area; or on your order’s route to your address, the heat exposure can damage the
chocolate.

You may wish to select Express Shipping for shorter exposure to heat.

We are unable to guarantee chocolate to be delivered undamaged to hot regions, and therefore do not offer refunds or replacements for chocolate products damaged in transit due to heat exposure.

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it.

We cannot accept returns of products you have personal sensitivities to.

Please check your product labels carefully for ingredients you may be sensitive to.

Need advice? We’re always happy to answer any questions about our products - Contact us, or send us a message via our Chat.